Contact information

Contact Information

[Your Shop Name]

Dubai, United Arab Emirates

Customer Support

Email: [support@yourdomain.com]
Phone / WhatsApp: [+971 XX XXX XXXX]

Business Hours

Monday – Sunday: [Insert Hours]
Public Holidays: Hours may vary

Registered Business Information

Legal Company Name: [Insert Legal Entity Name]
Trade License Number: [Insert License Number]
Registered Address: [Insert Full Address]

Online Support

For assistance relating to:

  • Orders
  • Shipping
  • Returns
  • Product inquiries
  • Wholesale inquiries
  • Technical support

please contact us via email or WhatsApp during business hours.

Response Times

We aim to respond to all customer inquiries within:

  • Email: 24–48 business hours
  • WhatsApp: Same day where possible

Response times may vary during public holidays or promotional periods.

Age Restriction Notice

This store sells tobacco and smoking-related products intended strictly for adults aged 18 years and above in accordance with UAE law. (u.aeAttachment.tiff)

We reserve the right to verify customer age before processing or delivering any order.