Refund policy

Terms & Conditions

For a Tobacco & Accessories Retail Shop in Dubai, UAE

Effective Date: [Insert Date]
Business Name: [Insert Legal Company Name]
Trade License No.: [Insert License Number]
Registered Address: [Insert Address]
Contact Email: [Insert Email]
Phone: [Insert Number]

1. Introduction

These Terms & Conditions govern all purchases made through our retail store, website, social media channels, delivery platforms, or any other sales channel operated by [Company Name].

By purchasing products from us, you confirm that you have read, understood, and agreed to these Terms & Conditions.

2. Age Restriction

All tobacco, nicotine, smoking-related products, shisha tobacco, cigars, cigarettes, e-cigarettes, vape products, charcoal products, and related accessories are strictly sold only to individuals aged 18 years or older in accordance with UAE law.

We reserve the right to request valid Emirates ID, passport, or government-issued identification before completing any sale.

Failure or refusal to provide valid proof of age may result in refusal of sale without explanation.

Any attempt to purchase products on behalf of a minor is strictly prohibited.

3. Compliance with UAE Law

Customers acknowledge that all products sold are subject to UAE Federal Laws and Dubai Municipality regulations relating to tobacco and nicotine products.

Customers are solely responsible for ensuring that the possession, use, transport, or importation of purchased products complies with the laws of their destination country or emirate.

We reserve the right to refuse service or sales where we believe a transaction may breach UAE laws or regulations.

4. Product Authenticity & Packaging

All tobacco and nicotine products sold by our store are intended to comply with UAE regulatory requirements, including excise compliance, DTS requirements where applicable, and legally required packaging standards.

Product packaging, flavours, labels, or designs may change without prior notice due to regulatory updates or supplier modifications.

5. Returns & Refunds

Due to health, hygiene, and safety regulations, all sales of tobacco products, shisha tobacco, cigars, e-cigarettes, vape liquids, nicotine products, mouthpieces, and consumable smoking products are final.

We do not accept returns or exchanges for:

Opened products
Used accessories
Tobacco products
Charcoal
Vape liquids
Disposable devices
Hygienic consumables

Returns may only be accepted if:

The incorrect item was supplied
The item arrived damaged
The product is proven defective upon delivery

Any approved claims must be reported within 24 hours of receiving the order together with clear photographic evidence.

6. Product Usage Disclaimer

All products sold are intended for lawful adult use only.

Customers acknowledge that smoking, vaping, and tobacco consumption may carry health risks. By purchasing from us, the customer accepts full responsibility for the use of any product purchased.

We shall not be liable for:

Misuse of products
Improper storage
Allergic reactions
Third-party misuse
Indirect or consequential damages

7. Online Orders & Delivery

Where online ordering is available:

Orders are subject to verification and acceptance
Delivery may require age verification upon handover
We reserve the right to cancel any order suspected of fraud, unlawful activity, or underage purchasing

Certain tobacco products may not be eligible for online sale or delivery depending on UAE regulations and platform restrictions.

Delivery timelines are estimates only and may vary due to customs, regulatory, weather, or courier-related delays.

8. Pricing

All prices are listed in AED unless otherwise stated.

Prices may change without prior notice due to:

Excise tax changes
Supplier pricing
Customs duties
Regulatory adjustments
Market fluctuations

The final invoiced price at checkout shall prevail.

9. Intellectual Property

All branding, logos, product names, graphics, content, packaging designs, and marketing material are the property of [Company Name] or their respective owners and may not be copied, reproduced, or distributed without written permission.

10. Limitation of Liability

To the maximum extent permitted under UAE law:

Our liability shall be limited to the purchase value of the product sold
We shall not be liable for indirect, incidental, punitive, or consequential damages
Customers assume full responsibility for product handling and usage

11. Refusal of Service

We reserve the right to:

Refuse entry or service
Refuse sale of regulated products
Cancel suspicious transactions
Refuse bulk purchases without explanation
Refuse sales to intoxicated individuals or suspected resellers operating unlawfully