Shipping policy

Shipping Policy

[Your Shop Name] – Dubai, United Arab Emirates

Effective Date: [Insert Date]

At [Company Name], we aim to process and deliver all orders efficiently while complying with UAE laws and regulations relating to tobacco and smoking-related products.

1. Shipping Coverage

We currently offer:

  • Local delivery within Dubai
  • UAE-wide shipping
  • GCC shipping (where legally permitted)
  • International shipping to selected countries (subject to local laws and customs approval)

Certain products may be restricted from shipment depending on destination regulations.

2. Age Verification

All tobacco, nicotine, vape, and smoking-related products are strictly sold to customers aged 18 years and above in accordance with UAE law. (u.aeAttachment.tiff)

We reserve the right to:

  • Request Emirates ID or government-issued identification
  • Verify age before dispatch
  • Require age verification upon delivery
  • Refuse shipment or cancel orders if legal age requirements are not met

3. Order Processing Times

Orders are generally processed within:

  • Dubai Orders: 1–2 business days
  • UAE Orders: 2–4 business days
  • International Orders: 5–14 business days (subject to customs clearance)

Orders placed on weekends, public holidays, or outside operating hours may be processed on the next business day.

Processing times may vary during:

  • Public holidays
  • Promotional periods
  • Regulatory inspections
  • Supply chain disruptions

4. Delivery Timeframes

Estimated delivery times are provided as guidance only and are not guaranteed.

Delays may occur due to:

  • Customs inspections
  • Courier delays
  • Weather conditions
  • Regulatory checks
  • Incorrect shipping details
  • Force majeure events

We are not responsible for delays caused by third-party courier services.

5. Shipping Charges

Shipping fees are calculated based on:

  • Delivery location
  • Weight/volume of the order
  • Courier service selected
  • Customs/export requirements

Shipping costs will be displayed at checkout before payment confirmation.

Additional customs duties, taxes, excise charges, or import fees imposed by destination countries remain the responsibility of the customer.

6. International Shipping Disclaimer

Customers placing international orders acknowledge that:

  • Tobacco and nicotine product laws vary by country
  • Some countries prohibit the importation of tobacco or vape-related products
  • Customs authorities may seize or reject shipments

It is the customer’s responsibility to verify local import laws before ordering.

We are not liable for:

  • Customs confiscations
  • Import refusals
  • Regulatory penalties
  • Additional import charges
  • Delayed customs clearance

7. Order Tracking

Where tracking is available, tracking information will be provided via:

  • Email
  • SMS
  • WhatsApp
  • Courier portal

Tracking updates are dependent on the courier provider.

8. Incorrect Shipping Information

Customers are responsible for ensuring that shipping details are accurate and complete.

We are not responsible for:

  • Failed deliveries
  • Lost shipments
  • Additional charges
  • Delays caused by incorrect addresses or contact information

Additional re-delivery fees may apply.

9. Damaged, Missing, or Incorrect Orders

Customers must inspect all deliveries upon receipt.

If an order arrives:

  • Damaged
  • Incomplete
  • Incorrect

the customer must notify us within 24 hours of delivery and provide:

  • Order number
  • Photos of the package/products
  • Description of the issue

Claims submitted outside this period may not be accepted.

10. Restricted Products

Certain products may be restricted from shipment depending on:

  • Local regulations
  • Courier policies
  • Airline restrictions
  • Customs laws

We reserve the right to cancel any shipment that may breach applicable laws or regulations.

11. Failed Deliveries & Returned Packages

Orders returned due to:

  • Failed delivery attempts
  • Refused delivery
  • Incorrect addresses
  • Unpaid customs fees

may be subject to:

  • Re-shipping fees
  • Restocking fees
  • Partial refund deductions

Shipping fees are generally non-refundable.

12. Lost Shipments

If a shipment is confirmed lost by the courier:

  • We will investigate the matter with the courier provider
  • Replacement or refund options will be reviewed on a case-by-case basis

We reserve the right to require courier investigation completion before issuing compensation.

13. Force Majeure

We are not liable for shipping delays or failures caused by events beyond our reasonable control, including:

  • Customs inspections
  • Government restrictions
  • Natural disasters
  • Political instability
  • Carrier disruptions
  • Technical failures
  • Public health emergencies