Terms of service

Terms of Service

[Your Shop Name] – Dubai, United Arab Emirates

Effective Date: [Insert Date]
Business Name: [Insert Legal Company Name]
Trade License Number: [Insert License Number]
Registered Address: [Insert Address]
Contact Email: [Insert Email]
Telephone: [Insert Number]

1. Acceptance of Terms

By accessing, visiting, purchasing from, or using any services provided by [Company Name], including our physical retail store, website, online ordering platforms, social media channels, and delivery services, you agree to be bound by these Terms of Service.

If you do not agree with these Terms, you must not use our services.

2. Eligibility & Legal Age

Our products and services are strictly intended for adults aged 18 years and above in accordance with UAE law regarding tobacco and nicotine products. (u.ae Attachment.tiff )

By purchasing from us, you confirm that:

You are at least 18 years old
You are legally permitted to purchase tobacco-related products
Any information provided to us is accurate and truthful

We reserve the right to request government-issued identification at any time.

3. Products & Services

We may offer:

Shisha tobacco
Cigars
Tobacco products
Smoking accessories
Hookahs/shishas
Charcoal
Disposable devices
Vape products (where legally permitted)
Lifestyle accessories
Online ordering and delivery services

All products are subject to availability.

We reserve the right to discontinue, modify, or limit products at any time without notice.

4. Regulatory Compliance

Customers acknowledge that tobacco and nicotine products are regulated products under UAE law.

Customers are solely responsible for complying with all local laws relating to:

Purchase
Possession
Use
Transport
Export
Importation

We reserve the right to refuse transactions that may breach UAE regulations or appear suspicious.

5. Pricing & Payment

All prices are displayed in AED unless otherwise stated.

Prices may change at any time due to:

Excise tax adjustments
Supplier pricing changes
Regulatory requirements
Customs duties
Currency fluctuations

Accepted payment methods may include:

Cash
Debit/Credit Cards
Apple Pay
Bank Transfer
Approved online payment gateways

Orders are not confirmed until payment has been successfully processed.

6. Online Orders & Delivery

Where online ordering is available:

Orders are subject to verification and acceptance
Age verification may be required upon delivery
We may cancel orders suspected of fraud or unlawful activity

Delivery times are estimates only and are not guaranteed.

We are not liable for delays caused by:

Courier services
Customs inspections
Weather conditions
Regulatory restrictions
Force majeure events

Risk and ownership of products transfer to the customer upon successful delivery or collection.

7. Returns, Exchanges & Refunds

Due to hygiene and health regulations, tobacco and consumable products cannot be returned once sold.

Returns or exchanges may only be considered if:

The incorrect product was supplied
The item arrived damaged
The item is defective upon delivery

Claims must be made within 24 hours of receiving the order with supporting photographic evidence.

Refund approvals remain at our sole discretion.

8. Product Use & Health Disclaimer

Smoking and nicotine consumption may carry health risks.

By purchasing our products, you acknowledge and accept:

Tobacco products are intended for adult use only
Products must be used responsibly
We do not provide medical advice
Product use is at your own risk

We shall not be liable for:

Misuse of products
Improper handling or storage
Allergic reactions
Health complications
Third-party misuse

9. Prohibited Conduct

Customers may not:

Purchase products for minors
Use our services for unlawful purposes
Resell products unlawfully
Provide false information
Attempt fraudulent transactions
Misuse promotional offers

We reserve the right to refuse service or permanently ban customers for violations.

10. Intellectual Property

All trademarks, logos, branding, packaging, website content, graphics, photography, and marketing materials remain the exclusive property of [Company Name] or their respective owners.

No material may be copied, reproduced, distributed, or used without prior written consent.

11. Limitation of Liability

To the fullest extent permitted under UAE law:

Our liability is limited to the purchase value of the relevant product or service
We shall not be liable for indirect, incidental, consequential, or punitive damages
We do not guarantee uninterrupted or error-free service availability